Course Audit: Step 1 Course Orientation

Dr. Sarah J. Huibregtse

Founder @ Hubrex Designs & Café
Fractional Chief Learning Officer

G. Ensuring Accessibility of Support Resources

Goal

To assess and enhance the visibility and accessibility of support resources within the course, ensuring participants can easily find contact information for assistance and access a comprehensive knowledge base, FAQs, and forums.

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Optimizing Access to Help and Resources

Ensuring Participants Know Where to Turn

Support resources are a vital aspect of any course, providing participants with the help and information they need to overcome challenges and answer questions.

This audit focuses on ensuring these resources are not only comprehensive but also clearly indicated and easily accessible, thereby enhancing the overall learning experience and participant satisfaction.

Audit Action Items

  1. Visibility of Contact Information

    • Audit Point: Evaluate the visibility and clarity of contact information for questions and assistance. Is it easy for participants to find out whom to contact and how?
    • Guidance: Ensure that contact information for instructors, support staff, or technical assistance is prominently displayed and easy to find from any point in the course. Consider multiple access points, such as the course homepage, sidebar, or footer.
  2. Accessibility and Quality of Knowledge Base

    • Audit Point: Assess the accessibility and comprehensiveness of the knowledge base. Does it cover a wide range of topics? Is it easy to navigate and search?
    • Guidance: Organize the knowledge base logically, with clear categories and a search function. Regularly update it with new information and ensure it addresses common questions and potential challenges participants may encounter.
  3. Functionality and Usefulness of FAQs

    • Audit Point: Review the FAQs section for functionality and relevance. Are the questions frequently asked indeed, and are the answers clear and helpful?
    • Guidance: Curate the FAQs to reflect real inquiries from participants. Ensure the answers are straightforward and provide actual solutions. Consider a dynamic FAQ section that grows with the course.
  4. Integration and Activity of Forums

    • Audit Point: Examine how forums or discussion boards are integrated into the course. Are they active, moderated, and easy to use?
    • Guidance: Encourage the use of forums for peer-to-peer support and as a place to ask questions. Ensure they are well moderated to maintain a respectful and helpful tone. Highlight particularly useful threads or posts.
  5. Feedback on Support Resources

    • Audit Point: Consider how you gather feedback on the effectiveness and accessibility of support resources. Are participants encouraged to suggest improvements?
    • Guidance: Provide a simple way for participants to give feedback on support resources. Regularly review and act on this feedback to make the resources more helpful and easier to use.

By focusing on these key areas, you can ensure that the support resources in your course are not just available but also effectively communicated and easy to access. Clear, visible, and comprehensive support resources are crucial in providing participants with a safety net as they navigate the course, enhancing their confidence and overall learning experience.


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Course experience design isn’t just about imparting knowledge;
it’s about crafting a journey that resonates, inspires, and sticks.

It’s about transforming every module, every interaction into an opportunity for growth and engagement. When you design with the learner in mind, you’re not just building a course; you’re creating an experience that leaves a lasting imprint, motivating and moving your participants towards not just completion, but mastery and fulfillment.

Using The Audit Checklist with the Downloadable Google File

The downloadable Google document is provided to keep a running record of your thoughts, notes, and feedback during the audit. It’s a dynamic space for capturing everything that comes to mind as you review each aspect of your course.


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Note on Scheduling Pre-Paid Strategy Calls

If you’ve purchased Strategy Calls along with the “Course Audit Step-by-Step Guide” course, please remember to use the pre-paid link provided in your confirmation email to schedule your calls. This ensures your session is recognized as part of your package.

Misplaced the email or need assistance? No worries! Just drop a message at support@hubrex.com, and I’ll help you get your calls scheduled promptly. Your journey towards an exceptional course is important, and I’m here to support every step of the way.

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Your go-to Fractional CLO partner for dynamic direct-to-consumer (DTC) brands with a vision. I specialize in crafting elite online course experiences, ensuring every participant feels the red-carpet treatment and experiences unmatched quality in your courses and programs. Operating from the Greater Cleveland area in Ohio and reaching clients worldwide, I’m dedicated to elevating your courses, wherever you are.

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